Recently we had a top ten listing voted in place by you, the visitor to this website. The listing is based on popularity and whether the voter would purchase another unit from the same manufacturer. This in most cases was an association between the brand popularity and support. All of these brands are placed on the international market although most response came from the Republic of South Africa possibly due to our location. Gigabyte is not at all popular on the international market but the overall rating was a fair 7/10 points. Although a new entry it scores a 9 out of a possible ten based on popularity and product support but we need to note that this was more from a local point of view – overseas ratings always put Apple up top, Gigabyte is not listed. So to be fair our top ten notebooks rated in South Africa based on popularity (most amount of votes) was:
Support and Service
Asus scores excellent points on their service structure (CRT and their local support in Johannesburg), looks and durability. HP and Dell are used extensively in government so possibly this is why the rating is higher with these top two. Samsung received very little negative reviews – overall well placed. Toshiba gets excellent product support through Mustek, likewise Acer – main positive for Acer was that users would purchase another one. HP had a few disgruntled users complaining of poor product support.
Out of the ten we found two brands which were synomonous to excellent product support, through Rectron based nationally and they were Sony and Gigabyte.
We received only 12 votes for Apple but as mentioned this product always gets top points in the USA and Europe. Research also shows that Apple users are extremely brand loyal.
In terms of reliability Sony was top, then followed by Toshiba. We don’t have sufficient details to place Apple.
Taking the most amount of votes based on good product support, Gigabyte, Sony and Toshiba are rated at the top. Samsung is nearly on par with Acer. Least favourite was HP. Again % wise HP had the highest amount of voters (326 of which 30 were not happy with the support they receive compared to Gigabyte votes (52 with just 2 not happy with the service received).
Figures received from the voters was as such, broken down to brand, votes and poor service. Brands not listed received under ten votes and yes, Toughbook (Panasonic) owners love them and will buy only Toughbook. We received only one MSI entrant with no gripes and no Fujitsu. On an international level, I found it strange that Fujitsu gets no mention because I know 2 users that have no problems with them.
Although this test is by no means comprehensive – we weren’t looking at performance, it shows you that product support still plays a very important role in what you buy. My own experiences with electronic equipment has been in most cases dismal until I realised that buying at a good price doesn’t always necessarily mean a good buy. Check who does the servicing of your product, give them a call, you may be surprised at the outcome.